Terms and Conditions
1. Scope
These Terms and Conditions apply to all orders placed through the online shop of JacketMoment.
Our online shop is intended primarily for consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
By placing an order in our online shop, you agree to these Terms and Conditions.
2. Contracting Party
The contract is concluded with:
JacketMoment
Dr. Armin Eggert
Sole Proprietor
Eichendorffweg 1
52064 Aachen
Germany
Email: info@jacketmoment.com
3. Products
JacketMoment offers shirts, shirt vouchers and individually configurable shirt products.
Product images, design previews and generator previews are for illustration purposes. Slight deviations in color, print position, size impression, fabric appearance or display may occur, especially because screen displays can vary depending on device and settings.
For individually configured shirts, the final product is produced based on the customer's selected design, size, fit, icons, layout and other configuration choices.
4. Shirt Vouchers
JacketMoment may offer Shirt Vouchers.
A Shirt Voucher entitles the customer to redeem the voucher for one individually configured JacketMoment shirt once the Shirt Generator is available, subject to the specific conditions stated on the relevant product or campaign page.
The exact content of the voucher, including any price advantage, redemption process, campaign target, redemption period or voluntary refund promise, is stated on the relevant product page.
If a campaign states that a minimum number of voucher sales is required before the Shirt Generator is unlocked, the applicable conditions and any voluntary refund promise will be explained on the product or campaign page.
Unless expressly stated otherwise, a voucher does not constitute a claim to immediate delivery of a finished shirt before the Shirt Generator is available and the customer has completed the individual configuration.
5. Shirt Generator and Personalized Products
After the Shirt Generator becomes available, customers may configure their shirt individually.
The customer is responsible for checking the selected size, fit, design, layout and other configuration details before submitting the final configuration.
Once the customer redeems a voucher and submits an individual shirt configuration for production, the shirt is made according to the customer's individual choices and is therefore a personalized product.
Personalized products may be excluded from the statutory right of withdrawal as described in our Cancellation Policy.
This does not affect statutory rights in the event of defects.
6. Conclusion of Contract
The presentation of products in our online shop does not constitute a legally binding offer, but an invitation to place an order.
You can place products in the shopping cart and review your order before submitting it. By clicking the final order button in the checkout, you submit a binding offer to purchase the selected product.
After placing an order, you will receive an automated order confirmation by email. This confirmation documents that we have received your order.
The purchase contract is concluded when we accept your order, for example by sending an order confirmation, payment confirmation, voucher confirmation, production confirmation or shipping confirmation.
We reserve the right to reject an order if acceptance is not possible, for example due to product unavailability, technical errors, obvious pricing errors, suspected misuse or unlawful content.
7. Prices, VAT and Payment
All prices are final prices plus any applicable shipping costs.
Due to the application of the small business regulation under Section 19 of the German VAT Act, we do not charge VAT and do not show VAT separately on invoices.
Shipping costs, if applicable, are shown separately before the order is completed.
Payment is processed through the payment methods offered in the Shopify checkout. Depending on availability, these may include:
- Shopify Payments
- credit card
- PayPal
- Klarna
- Apple Pay
- Google Pay
The available payment methods may vary depending on country, order value and checkout settings.
8. Shipping, Delivery and Production Times
For physical products, delivery is made to the delivery address provided by the customer.
Shipping costs, available delivery countries and estimated delivery times are shown in the online shop, on the Shipping & Delivery page or during checkout.
Delivery times are estimates unless expressly stated otherwise.
For personalized shirts, the total delivery time may include production time and shipping time. Production starts only after the customer has submitted the final configuration and payment has been completed.
For Shirt Vouchers, delivery may be made digitally by email or by order confirmation, unless otherwise stated on the product page.
If delivery of physical goods fails because the customer provided an incorrect or incomplete delivery address, additional costs may be charged to the customer where legally permissible.
9. Right of Withdrawal
Consumers have a statutory right of withdrawal.
Details are set out in our separate Cancellation Policy / Right of Withdrawal.
For Shirt Vouchers, the right of withdrawal applies as described in the Cancellation Policy, provided that the voucher has not yet been redeemed.
For personalized products made according to the customer's individual configuration, the right of withdrawal may be excluded as described in the Cancellation Policy.
10. Retention of Title
The goods remain our property until full payment has been received.
11. Statutory Warranty Rights
The statutory warranty rights apply.
If a product is defective, the customer is entitled to the statutory rights available under applicable law.
A separate commercial guarantee applies only if expressly stated on the product page or in a separate guarantee statement.
12. Customer Content and Design Responsibility
If customers are able to upload, submit or use their own content, images, names, text, logos or design elements in the Shirt Generator, they are responsible for ensuring that they have the necessary rights to use such content.
Customers may not submit or use content that is unlawful, offensive, discriminatory, defamatory, pornographic, violent, misleading or that infringes third-party rights, including copyrights, trademarks, design rights, personality rights or other intellectual property rights.
We reserve the right to reject, cancel or not produce orders containing unlawful, inappropriate or rights-infringing content.
If a customer submits content that infringes third-party rights, the customer is responsible for any resulting claims, costs or damages to the extent permitted by law.
13. Intellectual Property
All content of the online shop, including texts, images, graphics, icons, product designs, generator layouts, logos, trademarks and software elements, is protected by intellectual property rights.
The names JacketMoment and Happy Sleeves, as well as related designs, product concepts and visual elements, may not be used without prior written permission.
Customers may use the online shop and Shirt Generator only for personal and lawful purposes. Any reproduction, distribution, modification, publication or commercial use of our content without permission is prohibited.
14. Liability
We are liable without limitation for damages caused intentionally or by gross negligence.
We are also liable without limitation for damages resulting from injury to life, body or health, and in cases of mandatory statutory liability, including liability under the German Product Liability Act.
In cases of slight negligence, we are liable only for breaches of essential contractual obligations. Essential contractual obligations are obligations whose fulfilment is necessary for the proper performance of the contract and on whose compliance the customer may regularly rely. In such cases, liability is limited to the foreseeable damage typical for this type of contract.
Any further liability is excluded to the extent permitted by law.
15. Data Protection
Information on the processing of personal data can be found in our Privacy Policy.
16. Consumer Dispute Resolution
We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
17. Applicable Law
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
If you are a consumer and have your habitual residence in another country, mandatory consumer protection provisions of that country remain unaffected.
18. Changes to These Terms
We may update these Terms and Conditions from time to time.
The version available at the time of the order applies to the respective order.
19. Contact
If you have any questions about these Terms and Conditions, please contact us:
JacketMoment
Dr. Armin Eggert
Eichendorffweg 1
52064 Aachen
Germany
Email: info@jacketmoment.com